User Access Setup Error: GPS Error RevokeUserAudit: 58

I faced this error message from the time I upgraded to GP2010 R2. The error message is thrown when we revoke access to a user on a company. Below is the exact sequence of error messages that I received:

Since I had not doing this frequently (it's maximum 3 users in 6 months) and also the purpose of revoking access was working without any issues, I did not consider this as a harmful message.

Yesterday, I had to revoke access to users for an existing company due to some maintenance. Minimum of 10 users and I started receiving this error message each time I select a user and revoke access. It's then I decided to check this out and clear it once for all.

I could get only one link with exact error message, which I found on our Community Forum. User Access Setup Error: GPS Error RevokeUserAudit: 58.

Let me explain what I did to get rid of this.

1. Check the second error message. It says it did not find the stored procedure *mxCallRevokeUserAudit*.

2. I checked whether this stored procedure is available on any other company that I had on my GP environment. I could not find one on any company.

3. I was intrigued by the name of this stored procedure since, it's not similar to any Microsoft Dynamics GP SQL object naming convention.

4. I then launched GP and opened Tables Resource Description (Microsoft Dynamics GP -> Tools -> Resource Descriptions -> Tables).

5. Since the message said something about *Audit*, I thought I would first check with *Audit Trails* module. To my surprise (and joy, of course), Physical Name of all tables started with *MX*.

6. I then concluded that the SQL Stored Procedure what I am looking at, is also of *Audit Trails* module.

Now I could not do much with that, since I could not find that stored procedure anywhere. I checked my GP licenses and it did not cover *Audit Trails* module at all.

When I upgraded to Microsoft Dynamics GP2010 R2, I had selected this module also for installation. Since this module is not covered under my license, it installed the dictionary but it did not create the SQL procedures (that's my assumption and I may be wrong).

The only option that was left; to remove this product from my environment (by removing DYNAMICS.SET file contents alone and not the dictionary itself).

This removed that now (in)famous error message.

VAIDY

Stuck Receivables Transaction due to Incorrect Amounts

Yesterday, I received a support request from one of our users who tried posting a batch full of receivables transactions and received an error message for one transaction whose distribution amounts did not match document amount.

It was suppose to be a simple task to release this transaction for edit, but due to some reason this transaction got stuck in between. It did not come back to it's original batch and quite obviously it did not get posted either due to that error.

Following are the steps involved in releasing that transaction:

CHECKS

1. Check whether the transaction is still in RM10301 (RM Sales Work) table.

In my case it was still in RM10301 table.

2. Check the fields BACHNUMB (Batch Number) and BCHSOURC (Batch Source) in RM10301 table for that transaction.

In my case, BACHNUMB contained the USER ID who tried posting the batch; BCHSOURC contained XRM_Sales instead of RM_Sales, since it was in the middle of posting process and got stuck.

3. Check whether a batch with that user's USER ID is created in SY00500 (Batch Header) table.

In my case, there was indeed a batch with that User ID. Because of which, this user could not open Receivables Transaction Entry window and was receiving the (in)famous error message "A previous transaction level posting... ... ...".

CORRECTION STEPS

1. I first created a Receivables batch (I named it as RM-RECOV).

2. Through SQL Server Management Studio, I updated RM10301 table fields BACHNUMB and BCHSOURC as follows:

BACHNUMB = 'RM-RECOV'
BCHSOURC = 'RM_Sales'

3. Deleted the batch [USER ID] from SY00500 table, to remove user's transaction posting session lock.

4. Tried opening that transaction on Receivables Transaction Entry form. Since the batch number RM-RECOV was updated through backend, it did not obviously update batch information. Due to which, I still could not open this transaction.

5. As a final step, I ran Receivables Reconcile Batch Information (Tools => Utilities => Sales => Reconcile). This step updated the amount from that erroneous transaction on to batch RM-RECOV.

After above steps, user was then able to reopen that transaction and edit it.

Bottomline: SQL approach is not always the only option for consultants to clear such issues. We need to perform some crucial application level tasks that would compliment SQL methods.

VAIDY

Dexterity Script Profile to solve Performance Issue - David

Waiting for 30 seconds after simply clicking a checkbox is indeed a nasty thing.

David explains us on how to solve Performance Issue using Dexterity Script Profile by taking above issue, reported by some customer.

It's a detailed post with step by step explanations on how he could solve it.

Must read for all consultants and developers.

VAIDY